Dissatisfied Customer

Not quite sure if it's "allowed" to mention names here, although this is my personal blog. But I decided to just vent my frustration here, without mentioning the name of the company of which I'm the dissatisfied customer.

Few months back, I bought some cards for my jewelry shop, WINNIEL.  I intend to use them as my promotional tool which can double up as my business cards as well.  1 month down the road, no cards in sight. I informed them, and they sent a replacement set to me. During that time, I decided to purchase a 2nd set, with a different design. This time, its for The Laughing House, as I was confident,  that the 1st order simply got lost in the mail, and will definitely reach me, the 2nd time round.

2 weeks come and goes, still no cards in sight. And I inform them again, they systematically apologized, and promptly sent out a 3rd batch. By now, 3 months has passed, and I've yet to receive them in the mail, be it the 1st one they sent, or the 2nd...3rd "replacements".

I wrote to them, and requested a refund. They apologized and refunded my 2nd order, but not the 1st order, as Paypal will only allow refunds if its within 2 months of transaction.

"So, do I get burnt in this transaction?" I asked them, (nicely of course) , they were sorry and compensated me with a coupon. I asked them what's the coupon for? It's for a new order, with free shipping included.

Hehehe....I dont know whether to laugh at them, or to ...&%^!@#$??? lol...

I explained to them, that a person in my situation, would have totally lost trust in them, and wouldn't dream of buying anything else from them, unless I see some kind of "light" at the end of my 3 months long "tunnel".

This is reputable online company in the UK. And I pointed out to them, surely something is very wrong somewhere, if my orders were sent a total of 5 times, and all 5 of them do not reach me at all. I've checked, my address is entered correctly (for those of you wondering).

Possibilities:

1. UK mailing system is poor. (I've ordered other stuff from UK, and it reaches me well within the 2wks limit)

2. SG mailing sytem is poor. (My sent items, or other orders reached me safe and sound)

3. Their system is poor.

Am I just ONE unlucky customer? Or are there million others who complained of not getting their orders, with no refunds, simply because we gave them the benefit of doubt and waited past the 2 months limit given by Paypal?

Something need to be done (their end). My part, I'm merely venting my frustration here, while considering my nx move as I wait to hear back from them again.